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FAQs

We are dedicated to answering all your questions . If you do not find answers to your question below, do not hesistate to contact us

Our Products

Yes. Our products are made with natural, skin-loving ingredients sourced across Africa, including shea butter, oils, and botanicals.


Yes, our formulations are designed to be gentle and nourishing for all skin types, including sensitive skin. However, we always recommend doing a patch test first.

Our products have a shelf life of 6–12 months. Store them in a cool, dry place away from direct sunlight to maintain freshness.

Most of our products are gentle enough for kids, but we recommend checking specific product labels or contacting us for guidance.

Yes. Every Amila product is handcrafted in small batches with care to ensure quality and freshness.
ontent

Yes! Just send us a message before placing your order and we’ll do our best to customize it.

Shipping and returns

Yes, we deliver across Nigeria. Delivery timelines depend on your location but usually range between 2–5 working days.

Shipping fees vary based on location and order size. You’ll see the exact fee at checkout before confirming your order.

Yes we do.

Due to hygiene and safety reasons, we are unable to accept returns or exchanges of any skincare products even if unused.

Orders are usually processed within 1–2 business days, and delivery takes 2–5 working days depending on your location.

You’ll receive a confirmation via email or SMS once your order is processed and ready for delivery.

Yes, but only if the order hasn’t shipped yet. Contact us immediately to update it.

Wholesale

Yes, we do. Our minimum wholesale order is 50 pieces per product. Please contact us directly or fill out our wholesale enquiry format for full details.

Yes. We offer flexibility in fragrance, labeling, and packaging for wholesale orders. Reach out and let’s bring your vision to life.

Wholesale processing typically takes 7–14 working days depending on order size and customizations.

Yes! We offer white label and private label options for serious partners. Reach out to discuss.


Yes, we deliver nationwide for wholesale as well.

Sustainability

We source ingredients locally and ethically, reduce plastic where possible, and use recyclable or reusable packaging options.


Yes. We do not test on animals and never will.

 

ORDERS & PAYMENTS

We accept Paystack, bank transfers, and debit/credit cards at checkout.

At this time, we do not offer payment on delivery. Orders must be paid for before shipping.


Try again or contact us directly if the issue persists. We’ll help resolve it quickly.